Tuesday, August 28, 2007

SFO Follow up

So Alaska was 2 hours late all told. Apparently we were lucky since the president was in Seattle from 1-5pm, screwing up rush hour. Am I the only one who think it's unacceptable to screw up major freeways just for a single person?

I complained on SFO's website, and I in fact got an answer today - totally unexpected! They noted that SFO has a different arrangement, making it difficult to pay for improvements, thus they contracted t-mobile to install and run the wifi network. Interestingly enough, t-mobile paid for all the capital costs. Apparently SFO is working so that airlines can provide wireless to customers if they so want.

And lastly, the vendors are only allowed to charge 10% more than local street cost. The customer service folks at SFO are sending my complaint to their concessions office, since I'm pretty sure that $2.69 for a 500 ml bottle of soda is more than 10% above street price.

So, SFO get a bump up for responding to complaints.

1 comment:

Anonymous said...

On Christmas eve of 2007 Alaska canceled a flight out of SFO after 4 hours of delaying the passengers with a possibility of a flight. I'll never fly Alaska again even if it's cheaper than the others.